NCC Launches Strategic Action to Tackle Telecom Service Disruptions, Vows Infrastructure Protection and Better Quality Ahead

The Executive Vice Chairman (EVC) of the NCC, Dr. Aminu Maida

NCC Launches Strategic Action to Tackle Telecom Service Disruptions, Vows Infrastructure Protection and Better Quality Ahead

By Gloria Sarauniya Usman, Abuja

Abuja, Nigeria – June 19, 2025 —

The Nigerian Communications Commission (NCC) has announced a multi-faceted strategy to improve telecom service quality, protect critical infrastructure, and ensure accountability across the communications sector.

The Executive Vice Chairman (EVC) of the NCC, Dr. Aminu Maida, made this known on Thursday during a media interaction with the Nigerian Information Technology Reporters Association (NITRA), Abuja Chapter. He was represented at the session by the Acting Head of Public Affairs, Mrs. Nnenna Ukoha, at the Digital Economy Complex in Mbora, Abuja.

The NCC is intensifying efforts to enhance telecom service quality through increased investments, infrastructure protection, stakeholder collaboration, and regulatory oversight. A major concern raised was the rising number of fibre optic cuts, which pose a serious threat to network stability. Between May 21 and May 31 alone, 147 cases of fibre cuts were reported.

“These disruptions have wide-ranging impacts on national security, business operations, and public access to services,” said Mrs. Ukoha. “To mitigate these risks, the Commission is operationalizing the Critical National Infrastructure (CNI) framework and strengthening collaborations with security agencies, including the NSCDC.”

Key stakeholders include Mobile Network Operators (MNOs), content providers, cloud service companies, and internet infrastructure firms. The NCC is also actively partnering with the National Security and Civil Defence Corps (NSCDC) and the Office of the National Security Adviser, especially in prosecuting offenders under the CNI Act.

The NITRA president, Mr. Blessing Olaifa, thanked the Commission for its transparency and pledged continued media support to ensure accurate public engagement.

The engagement took place on Thursday, June 19, 2025, at the Digital Economy Complex, Mbora, Abuja. It comes at a time when the telecom industry is gradually rebounding from economic challenges, including forex fluctuations and infrastructure vandalism.

The NCC explained that recent tariff adjustments have improved operator profitability, enabling them to reinvest in their networks. According to Dr. Maida, these investments will translate into better service delivery and customer experience in the near future.

The Commission emphasized that telecom infrastructure is now central to national security, economic growth, digital inclusion, and public welfare. “When this infrastructure is tampered with, it affects banking, healthcare, education, and emergency services,” Mrs. Ukoha warned.

The EVC also challenged journalists to take a more investigative role in reporting on the sector. “Don’t just sit on information. Ask questions. Follow up, Hold us and all stakeholders accountable,” Dr. Maida stated.