NIGCOMSAT Embarks on Strategic Transformation to Boost Organisational Excellence
By Gloria Sarauniya Usman
ABUJA, NIGERIA November, 2024 - In its quest to strengthen organisational performance and enhance service delivery, NIGCOMSAT Limited, the operator of the NigComSat-1R satellite, is taking strategic steps to reposition itself as a high-performing entity. The satellite provides crucial communication services across West Africa, Central and South-East Africa, parts of Europe, and Asia.
Under the leadership of Mrs. Jane Nkechi Egerton-Idehen, Managing Director/Chief Executive Officer, NIGCOMSAT has initiated key restructuring efforts aimed at optimising resource utilisation and achieving its corporate objectives.
As part of this transformation, the company has integrated a Service Delivery Team into its SERVICOM Department. This team focuses on managing post-implementation contracts to enhance client satisfaction while enabling the sales team to concentrate on generating new business leads. This initiative is designed to improve service delivery standards for mid- and large-size clients, underscoring the company’s commitment to excellence.
To further its objectives, NIGCOMSAT will host a two-day company-wide strategy retreat titled “NIGCOMSAT All Hands Strategy Retreat” from November 26–27, 2024, at Bolton White Hotel, Wuse Zone 5, Abuja.
Speaking on the significance of the retreat, Mrs. Egerton-Idehen highlighted its purpose: to develop, communicate, and implement the organisation's corporate strategy. She emphasized that the retreat will focus on transforming business processes and enhancing workforce capabilities to align with NIGCOMSAT’s 2025 goals.
The retreat will also serve as a platform to foster greater collaboration among employees, aligning their efforts toward a shared vision and mission. This underscores NIGCOMSAT’s dedication to innovation, teamwork, and excellence in delivering cutting-edge communication solutions tailored to the diverse needs of its clients.
Comments