NIPOST Celebrates SERVICOM Week with a Focus on Service Excellence
By Gloria Sarauniya Usman
ABUJA, NIGERIA November, 2024 - The Nigerian Postal Service (NIPOST) joined the 2024 SERVICOM Customer Service Week celebration on Monday, October 28, 2024, under the theme "Above and Beyond." The week-long event emphasized NIPOST's commitment to enhancing customer experiences while celebrating the invaluable contributions of its customer service professionals.
In her address, the Postmaster General of the Federation and CEO of NIPOST, Tola Odeyemi, commended the SERVICOM team and staff across the country for their unwavering dedication and hard work. She reaffirmed NIPOST’s resolve to prioritize customer service and elevate standards of excellence. "Together, we can redefine the standards of service excellence in NIPOST and in Nigeria," Ms. Odeyemi stated.
The National Coordinator and CEO of SERVICOM, Mrs. Nnenna Akajemeli, delivered a keynote address, emphasizing the need for collaborative efforts to improve service delivery across postal operations. She highlighted the week as a platform to recognize and reward staff who go the extra mile to create positive customer experiences.
Akajemeli underscored the importance of empathy, understanding, and meeting customer needs without favoritism. "Our customers deserve nothing less than our best," she said, encouraging staff to adopt the TEAM spirit—Together Each Achieves More.
The event also honored outstanding employees, including Charles Akor, Focal Officer of Finance & Accounts, and Emeka Olu, FCT SERVICOM Desk Officer, for their exemplary dedication and contributions to service improvement. Their efforts reflect NIPOST’s commitment to exceeding customer expectations.
A presentation of the 2024 SERVICOM Report (January–September) by NODAL Officer Mrs. Nayi Felicia Na'andati and a lecture by Mrs. Ngozi Akinbodewa, Head of Operations, SERVICOM, highlighted key achievements and areas for growth.
As the celebration concluded, NIPOST reiterated its vision of "Connecting Nigeria, Delivering Solutions, and Impacting Lives," with a renewed focus on fostering a culture of excellence and strengthening customer loyalty.
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